Chargeback is a transaction not recognized by the credit card holder. This can happen for a number of reasons. Among these reasons are fraud and problems with the product. When that happens, the credit card operator returns the money that would go to your account to the buyer. In this case, it is good practice to let your team - or at least your finance department - know what's going on.
- 1. Pluga keeps an eye on the transactions on your MercadoPago account.
- 2. When there is a chargeback, we will notify it on a Slack channel chosen by you.
- 3. There is no 3. It is that simples.