[Recommended for Software houses] Need custom plan due to high volume of data in your company?
Contact us: firstname.lastname@example.org or +55 21 4042-8371
Our refund policy
Pluga was carefully developed taking into account the biggest challenges faced by micro and small enterprises. We know that the time you waste on operational tasks adds no value to your business. What if you could use that time to hire better staff, add 15 minutes to that strategy meeting, or even spend more time with your family?
With that in mind, we created a "no questions asked" refund policy. What does that mean? It means that, after your first automation with the Premium or Unlimited plans, you will have 15 days to ask for a full refund. We don`t want you to get stuck with a product that doesn`t meet your expectations. This is our commitment to you. =)
Frequently Asked Questions
What is an Automation?
An automation is a connection between two web apps, which performs a certain task. It must contain a "Trigger" (e.g. When a payment is approved in PagSeguro...), and an "Action" (e.g. ...send a notification to a specific Slack channel). As the name suggests, an automation synchronizes data automatically between apps.
What is Premium Automation?
Some Pluga automation are marked as Premium (Premium) and to use them you must have a paid plan. These automations require special treatment from our team and a more personalized support.
What is Basic Automation?
They are all the Pluga automation that are not marked as "Premium". These are called "Basic", and you can use up to 3 of them for free. In case you go over the 3 Basic Automations limit, you will be upgraded to the Unlimited plan and will be able to use as many automations as you like, including Premium ones.
What is a Web App?
A Web App is a web service or application, such as Google Docs, Evernote or Salesforce. We offer a series of integrations with the main Brazilian and international apps.
Do I need to be a developer to use Pluga?
Definitely not! This is exactly why Pluga is so unique, it gives autonomy to the non-developers in your team!
What is Pluga`s policy regarding data transfer?
We keep your data nice and safe, and we don`t share it with third-party companies. That way, we act only as a smart and safe bridge for transferring data between web apps that you already use (or want to use).
PLANS AND PRICING
How to receive my automation LOG?
To receive your automation LOG, just sent an e-mail to email@example.com.
How to know if it`s time to automate my company`s operational processes?
Every day is a good day to eliminate (dull) operational processes from your business! With more free time, you can focus on what really matters to the success of your business. Still in doubt? Give it a try. We`re sure you won`t regret it!
Can I switch plans?
Of course. You can upgrade or downgrade at any time.
I HAVE MORE QUESTIONS
I like the refund policy. But what if I want to cancel after the 15 days?
You can cancel the service at any time, but we do not provide partial refunds or adjustments. To cancel your account, all you have to do is send an email to firstname.lastname@example.org requesting the cancellation.
Who do I contact?
Great! We encourage you to contact us through any of our communication channels. Pluga is under development, so we can`t guarantee that our service is free of bugs, inaccuracies, or interruptions. That`s why we believe that communication with our clients is key. You can contact email@example.com for general questions.