Connect Intercom with Twilio

Unlock the superpowers of Intercom + Twilio and automate your tasks without having to write a single line of code.

Intercom and Twilio
your way

Check out the available triggers and actions in the automation of apps Intercom + Twilio

Intercom-modal-icon

Created new user

When a new created user is on Intercom

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Intercom-icon

Created new user

When a new created user is on Intercom

Trigger

Information from Intercom that can be used and sent to other apps.

user ID

Username

User email

User phone

User creation date

User update date

User Tags

Photo (url)

Location: City

Location: State

Location: Country

Company Name

Company ID

Company plan

Company size

The company's website

Company segment

Intercom-modal-icon

Create or update user

create/update a user on Intercom

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Intercom-icon

Create or update user

create/update a user on Intercom

Action

Fields in Intercom that can receive information from other apps.

Contact type Required

Email Required

Name

Telephone

User ID

Company ID

Company Name

Company plan

Company size

Company website

Company segmentation

Tags

Event

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Send SMS

send an SMS via Twilio

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Twilio-icon

Send SMS

send an SMS via Twilio

Action

Fields in Twilio that can receive information from other apps.

Sender Required

Recipient Required

Message Required

Media URL

Alphanumeric sender ID

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Send voice message

send a voice message via Twilio

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Twilio-icon

Send voice message

send a voice message via Twilio

Action

Fields in Twilio that can receive information from other apps.

Sender Required

Recipient Required

Message Required

Voice Type

Language

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Automate Intercom and Twilio
with Pluga integrations

Explore automation templates

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How to integrate apps with Pluga?

Pluga allows you to integrate two or more apps in a simple, practical way without needing to type a single line of code. Here are the steps to automate your tasks and start focusing on what really matters.

  • Trigger and source app of the automation

    What is the automation trigger?

    The trigger is the step that initiates automation. In the integration process, it is selected after choosing the source app. For example, if you choose Facebook Lead Ads as the source app, the trigger could be: For each response on an advertisement.

  • Action and destination app of the automation

    What is an action within an automation?

    The action serves as a response to the previously selected trigger. That is, it occurs once the trigger is activated. For example, in an automation between Facebook Lead Ads (source) and Google Sheets (destination), as soon as the trigger “For each response on an advertisement” is activated in the source app, the action “Add data to a new row on a spreadsheet” will be carried out in the destination app.

  • Information mapping of the automation

    How does information mapping work?

    Information mapping is where you configure which captured information from the source app will be sent to each field in the destination app(s).

    For example, in an automation between Facebook Lead Ads and Google Sheets, this step is where you will determine which contact information should fill in the spreadsheet fields.

  • Automation with multiple actions among more than two apps

    Is it possible to have more than one action?

    With Pluga, you can create automations by integrating several apps at once. For example, you can integrate Facebook Lead Ads + Google Sheets + Slack, so when the trigger is activated, the first action is executed and a notification is sent via Slack.

Automate Intercom + Twilio
and say goodbye to manual (and tedious) tasks!

By connecting the apps you use through Pluga, you can automate various processes in your routine and
have time for tasks that really matter.

Automatic transfer of your contacts' information to other apps

Automating the transfer of your contact base (leads) information to other apps can greatly facilitate tasks that involve managing them.

At Pluga, you can do this with ease and also helps optimize the work of people, avoiding possible human errors.

Card with contact information being sent to other apps

Automate your sales tracking

With the help of Pluga's automations, you can put your business's sales control on autopilot. This way, tasks surrounding inventory, finance, and logistics can be more aligned and optimized, directly impacting your customer's satisfaction.

Data from a new sale being sent to a spreadsheet

Automated financial control

Dealing with finances requires a lot of attention. For this, integrating apps can be a great ally! With Pluga, you can connect your financial management software and payment methods to other apps to automate tasks involving the organization of your finances.

Data from a new charge being sent to an invoicing app

Reduce communication noise - and rework!

If your company uses any type of internal communication tool, it's possible to automate the routine of notifications and alerts within it.

At Pluga, for example, you can connect this software to your project management platform so that every time a task changes status, this is communicated in a channel. In other words, it increases productivity, reduces communication noise, and avoids possible rework.

Automatic notification in the internal communication app

Customized alerts for customers

Often, personalized communication is what will captivate a customer to keep them interested in your brand. But doing this manually is almost impossible. Using Pluga, you can send these notifications automatically without losing personalization.

Automatic message sent to the customer's WhatsApp
Intercom-icon

Intercom

Marketing

Intercom is a customer service platform and one of the first to offer messaging products for sales, marketing, and support in a single app.

Integrations with Intercom Visit Intercom
Twilio-icon

Twilio

Phone SMS

Twilio is a cloud communication platform offering services for sending SMS, making phone calls, chat, video, and integrating communication in apps and systems.

Integrations with Twilio Visit Twilio

Frequently Asked Questions

  • With Pluga, you can easily automate Intercom com Twilio . Just follow these steps:

    • 1. Log in or sign up (for free) on Pluga and click on “Create automation”;
    • 2. Select the source app and trigger;
    • 3. Select the destination app and action;
    • 4. Make the necessary adjustments, specifying which data will be sent to one app to another.

  • By automating Intercom with Twilio on Pluga, you can automate various manual tasks that reduce productivity for those who perform them, while also avoiding human errors. The best part is that the process is simple and doesn’t require typing a single line of code.

  • On Pluga, you can make several automations for free with the free plan. Additionally, you have the option to try all the features for 7 days at no cost to create automations between Intercom, Twilio, and even other apps.

    We also offer three other plans, with prices ranging from $17 to $71 per month, which include premium automations and features, as well as a higher volume of events and automations. For companies with specific needs, we have the Enterprise plan, designed to offer customized solutions beyond the resources available in other plans.

    Check Pluga's pricing page for more details.