Automate Zendesk with Hotmart
Unlock the superpowers of Zendesk + Hotmart and automate your tasks without having to write a single line of code.
Zendesk and Hotmart
your way
Check out the available triggers and actions in the automation of apps Zendesk + Hotmart
New created user
For each new user created on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
New created user
For each new user created on ZendeskTrigger
Name
Telephone
Location
User Tags
Creation date/time
User organization
Cancelled sale
For each cancelled sale on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Cancelled sale
For each cancelled sale on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço do checkout
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fees
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the purchase
Total purchase amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Valor em que a comissão será paga.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Refunded purchase
For each refunded sale on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Refunded purchase
For each refunded sale on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço do checkout
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fee
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the purchase
Total purchase amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Valor em que a comissão será paga.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Refunding request
When a refund request is made on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Refunding request
When a refund request is made on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço (checkout)
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fees
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the purchase
Total purchase amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Valor em que a comissão será paga.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Abandoned Cart
For each abandoned cart on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Abandoned Cart
For each abandoned cart on HotmartTrigger
Product's name
Buyer: Full name
Buyer: Email
Buyer: Telephone
Ticket inserted into a view
When a new ticket is inserted in a certain view on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Ticket inserted into a view
When a new ticket is inserted in a certain view on ZendeskTrigger
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Completed purchase
For each completed sale on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Completed purchase
For each completed sale on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço do checkout
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fees
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the purchase
Total purchase amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Amount at which the commission will be paid.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Created sale
For each created sale on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Created sale
For each created sale on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Type of payment (e.g. PAYMENT_UNIQUE)
Purchase price
Affiliate: Code
Affiliate: Name
Buyer: Code
Buyer: Email
Buyer: Full name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: phone area code
Buyer: Phone number
Buyer: Address
Buyer: Address number
Buyer: Country
Buyer: Neighborhood
Buyer: Add address
Buyer: City
Buyer: State
Buyer: Zip Code
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Recurrence period
Nature of Sale
Sales commission amount
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Currency used for purchase
Total purchase amount
Number of plots
Cancelled subscription
When a subscription is cancelled on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Cancelled subscription
When a subscription is cancelled on HotmartTrigger
Subscription code
Subscriber: Code
Cancellation date
Subscriber: Name
Subscriber: Email
Current amount of the charged recurrence
Product: Name
Plan: Subscription plan name
Approved purchase
For each approved sale on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Approved purchase
For each approved sale on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço do checkout
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fees
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the sale
Total sale amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Amount at which the commission will be paid.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Expired purchase
For each expired sale on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Expired purchase
For each expired sale on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço do checkout
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fee
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the purchase
Total purchase amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Valor em que a comissão será paga.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Delayed purchase
When a sale is late on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Delayed purchase
When a sale is late on HotmartTrigger
Product: Code
Product: Name
Offer: Code
Offer: Price
Affiliate: Code
Affiliate: Name
Buyer: Email
Buyer: Full name
Buyer: First name
Buyer: Last name
Buyer: Document (number)
Buyer: Type of Document (CPF, CNPJ, etc.)
Buyer: telephone area code (registration)
Buyer: Phone number (registration)
Buyer: Phone area code (checkout)
Buyer: Phone number (checkout)
Buyer: Address
Comprador: Endereço (checkout)
Buyer: Address number
Comprador: Número do endereço (checkout)
Buyer: Country
Comprador: País (checkout)
Buyer: Neighborhood
Comprador: Bairro (checkout)
Buyer: Add address
Comprador: Complemento do endereço do checkout
Comprador: Complemento do endereço (checkout)
Buyer: City
Comprador: Cidade (checkout)
Buyer: State
Comprador: Estado (checkout)
Buyer: Zip Code
Comprador: CEP (checkout)
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Hotkey
Subscription plan name
Subscriber code
Recurrence period
Payment period in which the subscriber is
Intermediation and payment processing fees
Producer's commission
Affiliate commission
Co-producer's commission
Discount coupon
Subscription status
Transaction code generated by the external payment method
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Data do pedido (em DD/MM/AAAA)
Data da liberação da compra (em DD/MM/AAAA)
Bank slip: Link to file
Bank slip: Barcode
Coin
Original value
Currency description (R$, €, US$)
Producer: Name
Producer: Document
Producer: Legal Nature
Origin of the currency used to pay for the purchase
Total purchase amount
Warranty expiration date (in YYYY-MM-DD T HH:MM:SS Z)
Product support email
Type of recipient
Number of e-tickets
Number of plots
Type of payment for the offer (e.g. cash payment, multiple payments, etc.)
Valor em que a comissão será paga.
Product: SCK
Order Bump
Status da venda
Taxa utilizada no momento da conversão
Created subscription
When a subscription is created on HotmartHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Created subscription
When a subscription is created on HotmartTrigger
Product: Code
Product: Name
Subscriber: Email
Subscriber: Full name
Subscriber: telephone area code
Subscriber: Phone number (registration)
Subscriber: cell phone area code
Subscriber: Mobile number
Subscriber: Address
Subscriber: Address number
Subscriber: Country
Subscriber: Neighborhood
Subscriber: Address complement
Subscriber: City
Subscriber: State
Subscriber: Zip Code
Transaction code
Payment method
Payment method (bank slip, credit card, etc.)
Subscription plan name
Subscriber code
Recurrence period
Order date (in YYYY-MM-DD T HH:MM:SS Z)
Purchase release date (in YYYY-MM-DD T HH:MM:SS Z)
Coin
Origin of the currency used to pay for the purchase
Subscription amount
Number of plots
Create ticket
create a ticket on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Create ticket
create a ticket on ZendeskAction
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
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Automate Zendesk and Hotmart with Pluga integrations
Explore automation templates
For each created sale on Hotmart, create a ticket on Zendesk
EXPLORE For each approved sale on Hotmart, create a ticket on Zendesk
EXPLORE For each completed sale on Hotmart, create a ticket on Zendesk
EXPLORE For each expired sale on Hotmart, create a ticket on Zendesk
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How to integrate apps with Pluga?
Pluga allows you to integrate two or more apps in a simple, practical way without needing to type a single line of code. Here are the steps to automate your tasks and start focusing on what really matters.
-
What is the automation trigger?
The trigger is the step that initiates automation. In the integration process, it is selected after choosing the source app. For example, if you choose Facebook Lead Ads as the source app, the trigger could be: For each response on an advertisement.
-
What is an action within an automation?
The action serves as a response to the previously selected trigger. That is, it occurs once the trigger is activated. For example, in an automation between Facebook Lead Ads (source) and Google Sheets (destination), as soon as the trigger “For each response on an advertisement” is activated in the source app, the action “Add data to a new row on a spreadsheet” will be carried out in the destination app.
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How does information mapping work?
Information mapping is where you configure which captured information from the source app will be sent to each field in the destination app(s).
For example, in an automation between Facebook Lead Ads and Google Sheets, this step is where you will determine which contact information should fill in the spreadsheet fields.
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Is it possible to have more than one action?
With Pluga, you can create automations by integrating several apps at once. For example, you can integrate Facebook Lead Ads + Google Sheets + Slack, so when the trigger is activated, the first action is executed and a notification is sent via Slack.
Automate Zendesk + Hotmart
and say goodbye to manual (and tedious) tasks!
By connecting the apps you use through Pluga, you can automate various processes in your routine and have time for tasks that really matter. 
Zendesk
SupportZendesk is a customer support and service platform. This app provides features to manage support tickets, offer multichannel support, automate responses, and analyze support performance.
Integrations with Zendesk Visit Zendesk Hotmart
Product InfoHotmart is one of the most well-known platforms for selling digital products, or infoproducts, in Latin America. With various features, the platform supports the entire process of managing and selling digital products.
Integrations with Hotmart Visit Hotmart