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Ready-made templates with Zendesk

Pre-configured flows with Zendesk, ready to activate in a few clicks.

Zendesk
Superlógica Assinaturas

For each settled billing on Superlógica, create a ticket on Zendesk

Automate
RD Station CRM
Zendesk

For each new user created on Zendesk, create or update a contact on RD Station CRM

Automate
Mautic
Zendesk

For each new user created on Zendesk, create/update a contact on Mautic

Automate
PipeRun
Zendesk

For each new user created on Zendesk, create or update a contact on PipeRun

Automate
Zendesk
Leadlovers

When the lead arrives to another stage of automation on LeadLovers., create a ticket on Zendesk

Automate
See all templates with Zendesk

All automations with Zendesk

Trusted by over 10.000 amazing companies

🏆 Top 3 use cases

How do companies use Zendesk?

Popular, smart ways to use Zendesk every day

  • When a ticket is closed, the next step fires on its own: a satisfaction survey, an internal alert or a record. The cycle closes and customer feedback arrives ready to become an improvement.

  • When a ticket is opened, it is announced in a specific channel automatically. The customer reaches whoever solves it on the first try, with no repeated transfers.

  • With every ticket opened, a notification is sent to the responsible team by chat, email or the agreed channel. First response time drops and the customer feels heard from the start.

Possibilities with Zendesk on Pluga

Triggers and Actions of Zendesk

The trigger is the event that starts the flow with Zendesk, while the action is the task Pluga performs automatically on that app.

Trigger
Zendesk

New created user

For each new user created on Zendesk

Name

Email

Telephone

Location

User Tags

Creation date/time

User organization

Trigger
Zendesk

Ticket inserted into a view

When a new ticket is inserted in a certain view on Zendesk

id

Type

Subject

Description

Priority

Status

Tags

Creation date

Creation time

Requestor Name

Applicant Email

Requesting telephone number

Requesting Location

Name Organization

Name of assignee

Action
Zendesk

Create ticket

create a new ticket in Zendesk

subject Required

Applicant's name Required

Requestor's email Required

Applicant's telephone number

description Required

Ticket Tags

Assigned

Select type

Select priority

Select status

Premium Action
Zendesk

Search Tickets

Search tickets on Zendesk

Search mode

Search filters

Search string

No tickets found?

Result limit

Action
Zendesk

Get ticket history

Get ticket history on Zendesk

Ticket ID Required

How it works

How to integrate with Zendesk

1. Trigger Zendesk New created user, Ticket inserted into a view
2. Action Target app Perform an action…
1. Trigger Source app When something happens…
2. Action Zendesk Create ticket, Search Tickets, Get ticket history
How to use Zendesk on Pluga

Boost Zendesk in your workflow

With Pluga, you connect Zendesk to one (or more!) apps to build anything from the simplest integration to the most advanced flows, with several layers of logic.

  • Basic 1

    Pick the source app and the trigger

    Choose which app starts the automation and which event works as the trigger. For example, "For each new user created on Zendesk".

  • Basic 2

    Set the destinations and the actions

    Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step.

  • Basic 3

    Map the information

    Point out, visually, which data from the source app should fill in each field of the destination action.

  • Intermediate

    Only move forward when it makes sense

    Set "AND" or "OR" conditions so the automation only runs in the cases that matter

  • Intermediate

    Pause the flow for as long as you need

    Set the automation to wait minutes, hours or days and resume the next action on its own

    Explore
  • Intermediate

    Standardize data across apps

    Adjust dates, numbers and characters to the format the next app expects to receive

    Explore
  • Advanced

    Send data in several directions

    Route each piece of data down the right path within a single flow, according to specific conditions

    Explore
  • Advanced

    Add a code block

    Run JavaScript or Python in the middle of the automation to transform data before the next step

    Explore
  • Advanced

    Create loops

    Take lists of items, go through each row and run the same action for every one of them

    Explore
  • Advanced

    Use generative AI

    Send data to an AI assistant or agent and use the response in the next step

    Explore
  • Advanced

    Connect to (almost) any app

    Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga

    Explore
  • Advanced

    Requests to external APIs

    Query or send data to any external API inside your automation

    Explore
Zendesk

Zendesk

Support

Connect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.

See more integrations with support Visit Zendesk

Frequently Asked Questions

Everything you need to know to get started with Zendesk on Pluga.

  • With Pluga, you can connect the app Zendesk with over 133 other software platforms and automate various business processes and tasks. Just follow these steps:


    • 1. Log in or sign up (for free) at Pluga and click on “Create Automation”;
    • 2. Select the source app and trigger;
    • 3. Connect the app;
    • 4. Select the destination app and action;
    • 5. Connect the app account;
    • 6. Make the necessary adjustments, specifying which data will be sent from one app to another.

  • At Pluga, you can create up to 3 automations with the free plan. Additionally, you have the option to try all features for 7 days at no cost to create automations between Zendesk and other apps.

    We also offer three other plans, with prices ranging from $17 to $71 per month, which include premium automations and features, as well as a higher volume of events and automations. For companies with specific needs, we have the Enterprise plan, designed to offer customized solutions beyond the resources available in other plans.

    Check out Pluga's pricing page for more details.

  • The number of automations between Zendesk and other apps on Pluga will depend on the chosen plan.

  • No. Pluga is an intuitive platform that allows the creation of automations between Zendesk and other apps without any technical knowledge required.

  • Automating Zendesk with other apps allows you to boost various activities (such as marketing, sales, customer service, and internal communication) and eliminate potential human errors.

  • No, Pluga is not affiliated with or created by Zendesk. Generally, Pluga accesses the documentation provided by Zendesk and independently develops the available integrations. Any mentions of Pluga on the Zendesk website are strictly voluntary collaborations. Pluga remains solely responsible for the maintenance and support of its automation services.