Connect Zendesk with Kommo

Unlock the superpowers of Zendesk + Kommo and automate your tasks without having to write a single line of code.

Zendesk and Kommo
your way

Check out the available triggers and actions in the automation of apps Zendesk + Kommo

Zendesk

New created user

For each new user created on Zendesk

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Trigger
Zendesk

New created user

For each new user created on Zendesk

Name

Email

Telephone

Location

User Tags

Creation date/time

User organization

Kommo

New lead created

Each time a new lead is created in Kommo

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Trigger
Kommo

New lead created

Each time a new lead is created in Kommo

Lead ID

Lead: Name

Lead: Price

Lead: Was it deleted?

Lead: Score

Lead: Labor cost

Lead: Has the price been computed?

Lead: Creation date

Lead: Update date

Lead: Full name of the contact

Lead: Contact first name

Lead: Contact last name

Lead: Company name of the contact

Zendesk

Ticket inserted into a view

When a new ticket is inserted in a certain view on Zendesk

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Trigger
Zendesk

Ticket inserted into a view

When a new ticket is inserted in a certain view on Zendesk

id

Type

Subject

Description

Priority

Status

Tags

Creation date

Creation time

Requestor Name

Applicant Email

Requesting telephone number

Requesting Location

Name Organization

Name of assignee

Kommo

Task captured

Task captured in Kommo

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Trigger
Kommo

Task captured

Task captured in Kommo

Task ID

Task Text

Task Type

Linked Element ID

Linked Element Type (numeric)

Linked Entity Type

Responsible User ID

Account ID

Created User ID

Complete Till

Complete Before (Unix timestamp)

Task Status

Action Close

Result ID

Result Text

Created At

Updated At

Last Modified

Kommo

Lead reached a stage

When a lead reaches a stage in Kommo

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Trigger
Kommo

Lead reached a stage

When a lead reaches a stage in Kommo

Lead ID

Lead: Name

Lead: Price

Lead: Was it deleted?

Lead: Score

Lead: Labor cost

Lead: Has the price been computed?

Lead: Creation date

Lead: Update date

Lead: Full name of the contact

Lead: Contact first name

Lead: Contact last name

Lead: Company name of the contact

Lead's product IDs (comma-separated)

Lead's product names (comma-separated)

Lead's product quantities (comma-separated)

Lead's product prices (comma-separated)

Lead items

Zendesk

Create ticket

create a new ticket in Zendesk

How it works:

Whenever something happens on the source app

All happening in a single automation! ✨

Action
Zendesk

Create ticket

create a new ticket in Zendesk

subject Required

Applicant's name Required

Requestor's email Required

Applicant's telephone number

description Required

Ticket Tags

Assigned

Select type

Select priority

Select status

Kommo

Create or update lead

Create or update lead on Kommo

How it works:

Whenever something happens on the source app

1.

All happening in a single automation! ✨

Action
Kommo

Create or update lead

Create or update lead on Kommo

Lead sorting settings

Choose salespeople

Salesperson's e-mail

Lead update

Lead update criteria

Lead name Required

Sale value

Lead's Tags

Criteria for updating lead contacts

Update company

Company name

Task Text

Task Due Date

Task Type

Zendesk

Search Tickets

Search tickets on Zendesk

How it works:

Whenever something happens on the source app

1.

All happening in a single automation! ✨

Premium Action
Zendesk

Search Tickets

Search tickets on Zendesk

Search mode

Search filters

Search string

No tickets found?

Result limit

Kommo

Create or update contact

create or update contact on Kommo

How it works:

Whenever something happens on the source app

1.

All happening in a single automation! ✨

Action
Kommo

Create or update contact

create or update contact on Kommo

Update criteria

Contact: Name

Contact: First name

Contact: Last name

Owner: ID

Zendesk

Get ticket history

Get ticket history on Zendesk

How it works:

Whenever something happens on the source app

1.

All happening in a single automation! ✨

Action
Zendesk

Get ticket history

Get ticket history on Zendesk

Ticket ID Required

Kommo

Create task

Create task in Kommo

How it works:

Whenever something happens on the source app

1.

All happening in a single automation! ✨

Action
Kommo

Create task

Create task in Kommo

Task text Required

Due date Required

Responsible user

Task type

Automate Zendesk and Kommo
with Pluga integrations

Explore automation templates

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How to integrate apps with Pluga?

Pluga allows you to integrate two or more apps in a simple, practical way without needing to type a single line of code. Here are the steps to automate your tasks and start focusing on what really matters.

  • Trigger and source app of the automation

    What is the automation trigger?

    The trigger is the step that initiates automation. In the integration process, it is selected after choosing the source app. For example, if you choose Facebook Lead Ads as the source app, the trigger could be: For each response on an advertisement.

  • Action and destination app of the automation

    What is an action within an automation?

    The action serves as a response to the previously selected trigger. That is, it occurs once the trigger is activated. For example, in an automation between Facebook Lead Ads (source) and Google Sheets (destination), as soon as the trigger “For each response on an advertisement” is activated in the source app, the action “Add data to a new row on a spreadsheet” will be carried out in the destination app.

  • Information mapping of the automation

    How does information mapping work?

    Information mapping is where you configure which captured information from the source app will be sent to each field in the destination app(s).

    For example, in an automation between Facebook Lead Ads and Google Sheets, this step is where you will determine which contact information should fill in the spreadsheet fields.

  • Automation with multiple actions among more than two apps

    Is it possible to have more than one action?

    With Pluga, you can create automations by integrating several apps at once. For example, you can integrate Facebook Lead Ads + Google Sheets + Slack, so when the trigger is activated, the first action is executed and a notification is sent via Slack.

Automate Zendesk + Kommo
and say goodbye to manual (and tedious) tasks!

By connecting the apps you use through Pluga, you can automate various processes in your routine and
have time for tasks that really matter.

Automatic transfer of your contacts' information to other apps

Automating the transfer of your contact base (leads) information to other apps can greatly facilitate tasks that involve managing them.

At Pluga, you can do this with ease and also helps optimize the work of people, avoiding possible human errors.

Card with contact information being sent to other apps

Automate your sales tracking

With the help of Pluga's automations, you can put your business's sales control on autopilot. This way, tasks surrounding inventory, finance, and logistics can be more aligned and optimized, directly impacting your customer's satisfaction.

Data from a new sale being sent to a spreadsheet

Automated financial control

Dealing with finances requires a lot of attention. For this, integrating apps can be a great ally! With Pluga, you can connect your financial management software and payment methods to other apps to automate tasks involving the organization of your finances.

Data from a new charge being sent to an invoicing app

Reduce communication noise - and rework!

If your company uses any type of internal communication tool, it's possible to automate the routine of notifications and alerts within it.

At Pluga, for example, you can connect this software to your project management platform so that every time a task changes status, this is communicated in a channel. In other words, it increases productivity, reduces communication noise, and avoids possible rework.

Automatic notification in the internal communication app

Customized alerts for customers

Often, personalized communication is what will captivate a customer to keep them interested in your brand. But doing this manually is almost impossible. Using Pluga, you can send these notifications automatically without losing personalization.

Automatic message sent to the customer's WhatsApp
Zendesk

Zendesk

Support

Zendesk is a customer support and service platform. This app provides features to manage support tickets, offer multichannel support, automate responses, and analyze support performance.

Integrations with Zendesk Visit Zendesk
Kommo

Kommo

CRM

Kommo is a CRM system that helps businesses manage and automate their sales and lead management processes. Its features are aimed at optimizing deal tracking and improving communication between the sales team and customers, providing a more organized and efficient experience.

Integrations with Kommo Visit Kommo

Frequently Asked Questions

  • With Pluga, you can easily automate Zendesk com Kommo . Just follow these steps:

    • 1. Log in or sign up (for free) on Pluga and click on “Create automation”;
    • 2. Select the source app and trigger;
    • 3. Select the destination app and action;
    • 4. Make the necessary adjustments, specifying which data will be sent to one app to another.

  • By automating Zendesk with Kommo on Pluga, you can automate various manual tasks that reduce productivity for those who perform them, while also avoiding human errors. The best part is that the process is simple and doesn’t require typing a single line of code.

  • On Pluga, you can make several automations for free with the free plan. Additionally, you have the option to try all the features for 7 days at no cost to create automations between Zendesk, Kommo, and even other apps.

    We also offer three other plans, with prices ranging from $17 to $71 per month, which include premium automations and features, as well as a higher volume of events and automations. For companies with specific needs, we have the Enterprise plan, designed to offer customized solutions beyond the resources available in other plans.

    Check Pluga's pricing page for more details.