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Ready-made templates with Classificação por IA

Pre-configured flows with Classificação por IA, ready to activate in a few clicks.

PREMIUM
RD Station CRM
Classificação por IA
Facebook Lead Ads

Score Facebook Lead Ads leads from 1 to 5 using AI Lead Scoring and save the score in RD Station CRM.

Automate
PREMIUM
Slack
Roteador
Classificação por IA
Zendesk

Categorize Zendesk tickets by support level (L1, L2, or Finance) using AI Classification and notify the appropriate Slack channel.

Automate
PREMIUM
Pipedrive
Classificação por IA
Typeform

Segment Typeform responses by interest profile using AI Classification and create the deal in Pipedrive

Automate
PREMIUM
Supabase
Classificação por IA
Google Forms

Classify Google Forms NPS feedback as Promoter, Passive, or Detractor using AI Classification and store the results in Supabase.

Automate
PREMIUM
Trello
Classificação por IA
Gmail

Categorize Gmail emails by department using AI Classification and create a Trello task for the responsible team.

Automate
See all templates with Classificação por IA

Classificação por IA in practice

How different teams use Classificação por IA in everyday automations.

Illustration of Classificação por IA being used in a Pluga automation

  • Every lead captured from ads or forms is analyzed by AI and sorted into pre-defined temperature ranges. The result fills the CRM's qualification field, ready for the rep to prioritize.

    Qualify leads with AI Classification

  • Every opened ticket is read by AI and categorized by level or department. The result goes out as a Slack notification or an entry in the responsible rep's or specialist's view.

    Triage tickets with AI Classification

  • Form responses or satisfaction surveys enter the flow. AI identifies each respondent's profile. The contact already gets the right tag in the marketing app and moves into the appropriate nurture track.

    Segment contacts with AI Classification

  • Internal requests, contracts and operational emails are categorized by AI according to department. Each record follows the correct flow: finance, legal, sales or support.

    Categorize documents with AI Classification

All automations with Classificação por IA

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Possibilities with Classificação por IA on Pluga

Available actions with Classificação por IA

The action is the task Pluga performs automatically on Classificação por IA, every time a trigger runs.

Premium Action
Classificação por IA

Classify content

Classifies texts into categories of the same scale (ex: hot, warm or cold lead)

  • Segment leads by temperature (hot, warm, or cold)
  • Route support tickets by support level (L1, L2, Finance, etc.)
  • Analyze form responses by interest profile
  • Categorize NPS feedback as Promoter, Passive, or Detractor

Model Required

Information to be classified Required

Categories

How it works

How to integrate with Classificação por IA

1. Trigger Source app When something happens…
2. Intermediate action Classificação por IA Classify content
3. Action Target app Perform an action…
Works even better with

Boost Classificação por IA with other workflow features

Combine multiple resources to build even smarter workflows with Classificação por IA.

Roteador

Roteador

Explore

The Router lets you create conditional paths within a single workflow. You define the criteria, and Pluga routes the execution to the right path based on the captured data.

Delay

Delay

Explore

The Delay pauses your workflow for the amount of time you specify (minutes, hours, or days). Once the wait is over, it automatically resumes the remaining steps. You stay in control of your automation from start to finish.

Webhooks

Webhooks

Explore

Webhooks bridge the systems you use, including those that aren’t yet available in Pluga’s app library. They send and receive data through a unique URL using POST, GET, PUT, PATCH, and DELETE requests.

Frequently Asked Questions

Everything you need to know to get started with Classificação por IA on Pluga.

  • Classificação por IA is a Premium Pluga feature that analyzes text within your automation flow and returns a category from the options you define. You set up the categories, Pluga builds the prompt behind the scenes, and AI decides which one the data fits. No code and no prompts required.

  • No. You just define the possible categories and, optionally, add a description to give AI context on when to apply each one. Pluga generates the instructions behind the scenes: you configure visual fields, not prompts.

  • Each Classificação por IA step returns a single category within one dimension (e.g., lead temperature or support level). If you need to classify across two dimensions, just add two Classificação por IA steps in sequence in the same flow.

  • It works as an intermediate step in any Pluga automation. In practice, it combines well with Facebook Lead Ads, Zendesk, Typeform, Google Forms, Gmail, RD Station CRM, Pipedrive, Google Sheets, Slack and Trello, among the more than 131 apps available on the platform. You can also combine it with features like Router, Loop and Webhooks.

  • The action is marked as Premium, which means it's available on Pluga's paid plans. Usage consumes events from your plan as normal, with no separate charge for AI usage. During the first 7 days of your account, every Premium feature is unlocked for testing.