Start in minutes

Ready-made templates with Agentes de IA

Pre-configured flows with Agentes de IA, ready to activate in a few clicks.

PREMIUM
Agentes de IA
Interruptor
WhatsApp Business API

Answer shipping tracking and return questions on WhatsApp with the AI Agent and pause automated responses with the Switch when a human takes over the conversation

Automate
PREMIUM
Agentes de IA
Interruptor
Telegram Bot

Handle customer conversations on Telegram with the AI Agent and pause automated responses when a team member joins the conversation

Automate
PREMIUM
Agentes de IA
Interruptor
WhatsApp Business API

Qualify product launch campaign leads on WhatsApp with the AI Agent and hand them off to a sales representative at the right time

Automate
PREMIUM
Agentes de IA
Interruptor
WhatsApp Business API

Nurture opportunities on WhatsApp with the AI Agent and hand over the conversation when the sales team takes over the deal

Automate
PREMIUM
WhatsApp Business API
Agentes de IA
WhatsApp Business API

Receive messages on WhatsApp Business API and let your Agentes de IA (AI Agents) respond or perform tasks for you

Automate
See all templates with Agentes de IA

Agentes de IA in practice

How different teams use Agentes de IA in everyday automations.

Illustration of Agentes de IA being used in a Pluga automation

  • Every WhatsApp message triggers the AI Agent, which chats, understands the pain point, identifies purchase intent, and collects name, email and phone. When the lead is ready, the opportunity goes to the CRM already with a summary of the conversation.

    Qualify leads with AI Agent

  • Customer questions can come in at any time. The AI Agent checks connected manuals and policy documents, replies in the brand's tone of voice, and opens tickets when the case calls for a human.

    Support customers with AI Agent

  • Set the Agent to read your calendar, spot scheduling conflicts, draft emails, create documents, and hand everything back ready to go. A digital teammate activated by text.

    Manage tasks with AI Agent

  • Exchange requests, tracking, or a second copy of an invoice: the AI Agent finds the order in the ERP, checks the status, replies to the customer, and logs the interaction in the CRM without needing an operator.

    Automate post-sale with AI Agent

All automations with Agentes de IA

Trusted by over 10.000 amazing companies

Possibilities with Agentes de IA on Pluga

Available actions with Agentes de IA

The action is the task Pluga performs automatically on Agentes de IA, every time a trigger runs.

Premium Action
Agentes de IA

Run Agent

Runs an AI Agent to turn context into intelligent responses, decisions, and actions

  • Interpret open ended customer messages and respond with the right tone
  • Decide what action to take based on the knowledge and rules you provide
  • Coordinate multiple tools within a single conversation
  • Keep conversations flowing naturally without relying on rigid commands
WhatsApp Business API Telegram Bot Pipedrive Google Docs Notion
+1

Data sent to the agent

Input data

JSON Input data

Conversation identifier

Delay time before executing the agent (seconds)

How it works

How to integrate with Agentes de IA

1. Trigger Source app When something happens…
2. Intermediate action Agentes de IA Run Agent
3. Action Target app Perform an action…
Works even better with

Boost Agentes de IA with other workflow features

Combine multiple resources to build even smarter workflows with Agentes de IA.

Interruptor

Interruptor

Explore

The Switch pauses the AI Agent as soon as a human joins the conversation, preventing duplicate or conflicting responses. Once you stop replying, the Agent automatically resumes.

Roteador

Roteador

Explore

The Router lets you create conditional paths within a single workflow. You define the criteria, and Pluga routes the execution to the right path based on the captured data.

Agendador

Agendador

Explore

The Scheduler runs your workflows on the days and times you choose. Set the frequency by the hour, day, week, or month, adjust the time zone, and select which days of the week to include.

Frequently Asked Questions

Everything you need to know to get started with Agentes de IA on Pluga.

  • You create the Agent in Pluga's Agentes de IA area in five steps: choose the provider and model, write the instructions in natural language, connect the knowledge bases (Google Docs, Notion), connect the action apps (CRM, calendar, email), and test it in the built-in chat. Then add the Agent to an automation and it starts operating on its own.

  • Agentes de IA is included in Pluga's paid plans, with no separate charge for the feature. You get 7 days to try every Pluga feature for free, including the Agent. Usage of the AI model (Anthropic, OpenAI, Google, etc.) is billed directly by your provider, through the key you connect.

  • As many as your process needs. You can use Agentes de IA in as many automations as you want and, within the same flow, combine it with other workflow features and with apps from Pluga's catalog. The limit that applies is your plan's: number of active automations and monthly event volume.

  • No. Building the Agent is entirely visual and the instructions are written in natural language, as if you were explaining the job to a colleague. You connect apps, write the prompt, test it in the chat, and publish it — no code. If you have questions along the way, just reach out to support.

  • Agentes de IA takes your automations to another level: instead of following a straight, deterministic line, the flow starts interpreting context, making decisions, and adapting its actions to each situation. All within a single flow, with control over what the Agent can and can't do — and even when it should pause.

  • Yes. Agentes de IA is a native Pluga feature, built and maintained by our team. It's part of Pluga's set of features and works integrated with the entire catalog. You connect the language models (Anthropic, OpenAI, Google, etc.) with your own key.