Connect Agentes de IA with WhatsApp Business API
Connect Agentes de IA with WhatsApp Business API to scale and automate your operations.
Explore automation templates
Automate Agentes de IA and WhatsApp Business API with Pluga integrations
Receive messages on WhatsApp Business API and let your Agentes de IA (AI Agents) respond or perform tasks for you
Nurture opportunities on WhatsApp with the AI Agent and hand over the conversation when the sales team takes over the deal
Answer shipping tracking and return questions on WhatsApp with the AI Agent and pause automated responses with the Switch when a human takes over the conversation
Qualify product launch campaign leads on WhatsApp with the AI Agent and hand them off to a sales representative at the right time
When the technical support team takes over a conversation on WhatsApp, the Switch ensures the Agent doesn't respond over them
Didn't find the template you wanted? Build the integration your own way. ;)
Agentes de IA and WhatsApp Business API
your way
Check out the available triggers and actions in the automation of apps Agentes de IA + WhatsApp Business API
New message notification
New message notification on WhatsApp Business API
Sender phone number (who sent the message)
Name of the contact who sent the message
Conversation ID
Timestamp of when the message was sent
Text content of the message
Internal Pluga URL to download the audio message
Message type: 'text' ou 'audio'
Run Agent
Runs an AI Agent to turn context into intelligent responses, decisions, and actions
- Interpret open ended customer messages and respond with the right tone
- Decide what action to take based on the knowledge and rules you provide
- Coordinate multiple tools within a single conversation
- Keep conversations flowing naturally without relying on rigid commands
Data sent to the agent
Input data
JSON Input data
Conversation identifier
Delay time before executing the agent (seconds)
Send message by template
Send a message by template on WhatsApp Business API
Recipient's phone Required
Send text message
Send text message on WhatsApp Business API
Recipient's phone Required
Message Required
Boost this flow in your workflow
With Pluga, you connect Agentes de IA + WhatsApp Business API to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "New message notification on WhatsApp Business API".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Agentes de IA and what Pluga should run automatically at each step. Example: "Runs an AI Agent to turn context into intelligent responses, decisions, and actions"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Agentes de IA
AIConnect Agentes de IA to 131+ apps with Pluga and turn your work into a productive machine. Classify messages, summarize long documents, translate content and extract structured data from any text inside the automation itself — then use the result to make your processes even leaner.
WhatsApp Business API
CommunicationConnect WhatsApp Business API to 131+ apps with Pluga and turn your work into a productive machine. Every move inside your apps can become a message to the customer or an alert to the team — in the right channel and with the right data.