Connect Zendesk with Sympla
Connect Zendesk with Sympla to scale and automate your operations.
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Automate Zendesk and Sympla with Pluga integrations
For each new approved order on Sympla, create a ticket on Zendesk
For each created order on Sympla, create a ticket on Zendesk
For each new declined order on Sympla, create a ticket on Zendesk
For each new expired order on Sympla, create a ticket on Zendesk
For each new cancelled/refunded order on Sympla, create a ticket on Zendesk
When check-in for a participant is completed on a Sympla event, create a ticket on Zendesk
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Zendesk and Sympla
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Check out the available triggers and actions in the automation of apps Zendesk + Sympla
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
Cancelled order
For each new cancelled order on Sympla
Order identifier
Total order amount
Total order net amount
Buyer's first name
Buyer's last name
Buyer's email
Id do evento
Request Date
Order update date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Fatura] Client's name
[Invoice] Document No.
[Invoice] Document type
Transaction type
Full name of participants separated by comma
participant email separated by comma
UTM source
UTM medium
UTM campaign
UTM term
UTM content
Navegador do usuário
Reference URL
Event start date
Event end date
Event name
Event description
Event logo
Event URL
Event address house name
Event address street name
Event address house number
Event address house complement
Event address neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
presentation id
Participant ticket numbers separated by comma
Comma-separated participant ticket QR Codes
Comma-separated participant ticket prices
Participant form responses separated by comma
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Participant check-in
When check-in for a participant is completed on a Sympla event
Identificador do participante
Identificador do Pedido
ID do evento
First name
Last name
Ticket name
Ticket number
Ticket QR Code
Order Status
Order date
Order updatet date
Order Approved date
Order discount
Section name
Marked place name
Access information
Ticket created at
Ticket updated at
Chek-in
Check-in dat
[form] ID
[form] name
[form] value
Presentation ID
Approved order
For each new approved order on Sympla
Order identifier
Total order amount
Total net amount
Buyer's first name
Buyer's last name
Buyer's email
Id do evento
Request Date
Order update date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Customer name
[Invoice] Document No.
[Invoice] Document type
Transaction type
Full name of participants separated by comma
participant email separated by comma
UTM source
UTM medium
UTM campaign
UTM term
UTM content
Navegador do usuário
reference URL
Event start date
Event end date
Event name
Event description
Event logo
Event URL
Event address house name
Event address street name
Event address house number
Event address house complement
Event address neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
presentation id
Participant ticket numbers separated by comma
Comma-separated participant ticket QR Codes
Comma-separated participant ticket prices
Participant form responses separated by comma
Order approval date
Approved participant
For each new participant with “approved” status on a Sympla event
Participant identifier
Order Identifier
ID do evento
First name
Last name
Ticket name
Ticket number
Ticket QR Code
Ticket price
Check-in
Check-in date
Request Date
Order discount
Order update date
Order approval date
UTM source
UTM medium
UTM campaign
UTM term
UTM content
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Client: name
[Invoice] Document No.
[Invoice] Document type
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Boost this flow in your workflow
With Pluga, you connect Zendesk + Sympla to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "For each new approved order on Sympla".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step. Example: "Search tickets on Zendesk"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
Sympla
EventConnect Sympla to 133+ apps with Pluga and turn your work into a productive machine. Register attendees automatically, send signup confirmations and push each event’s data to your CRM, spreadsheets, email marketing platforms or even internal systems.
