Connect Zendesk with Webhooks
Connect Zendesk with Webhooks to scale and automate your operations.
Explore automation templates
Automate Zendesk and Webhooks with Pluga integrations
When Pluga Webhooks receives a notification from your tool, create a ticket on Zendesk
When a new ticket is inserted in a certain view on Zendesk, send a notification to your app/system through Pluga Webhooks
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Zendesk and Webhooks
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Check out the available triggers and actions in the automation of apps Zendesk + Webhooks
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
API new request
For each new request from Webhooks to your tool
- Start a workflow from a system without a native integration
- Use an event from your own API as the trigger
- Capture data from your company's internal tools
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Received notification
When Webhooks receives a notification from your tool
- Capture events from a tool outside the hub, such as a new sale, abandoned cart, or new signup
- Receive lists of items at once (arrays)
- Start a workflow from an internal system
Date and time (UTC) when the order was captured by Pluga
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Send a message via Pluga Webhooks
send a notification to your app/system via Webhooks
- Create a record in a tool that Pluga doesn't integrate with
- Update an existing record (PUT or PATCH)
- Delete a record (DELETE)
- Notify an internal system whenever an event occurs
API URL of the tool Required
Tool fields
Headers
Query Params of the request
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Boost this flow in your workflow
With Pluga, you connect Zendesk + Webhooks to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "When a new ticket is inserted in a certain view on Zendesk".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Webhooks and what Pluga should run automatically at each step. Example: "send a notification to your app/system via Webhooks"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
Webhooks
Developer toolsConnect Webhooks to 133+ apps with Pluga and turn your work into a productive machine. Receive and send data over webhooks, call any API over HTTP, connect systems that do not talk to each other yet and process the data with custom scripts.
