Connect Zendesk with Google Sheets
Connect Zendesk with Google Sheets to scale and automate your operations.
Explore automation templates
Automate Zendesk and Google Sheets with Pluga integrations
When a new ticket is inserted in a certain view on Zendesk, add data to a new row on a Google Sheets spreadsheet
When a new row is created on Google Sheets, create a ticket on Zendesk
For each new user created on Zendesk, add data to a new row on a Google Sheets spreadsheet
When a new ticket is inserted in a certain view on Zendesk, update or add data in a new row of a Google Sheets spreadsheet
For each new user created on Zendesk, update or add data in a new row of a Google Sheets spreadsheet
For each row created or updated in Google Sheets, create a ticket on Zendesk
When a Zendesk ticket is closed, summarize the support history using AI and log it in Google Sheets
When a Zendesk ticket is closed, summarize the support history using AI and log it in Google Sheets
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Zendesk and Google Sheets
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Check out the available triggers and actions in the automation of apps Zendesk + Google Sheets
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
For each row created/updated
For each row created or updated in Google Sheets
Nº da linha
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
New added row
When a new row is added on Google Sheets
Line No.
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Insert row in spreadsheet
add data to a new row on a Google Sheets spreadsheet
Columns
Insert/update row in spreadsheet
add or update data in Google Sheets spreadsheet's row(s)
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Insert multiple rows in spreadsheet (only for multiple items)
add the data to multiple rows in a Google Sheets spreadsheet
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Search rows in a spreadsheet
Search rows in a spreadsheet in Google Sheets
Search Column Required
Condition
Search value
Additional filters
Result limit
No rows found?
Boost this flow in your workflow
With Pluga, you connect Zendesk + Google Sheets to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "When a new row is added on Google Sheets".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step. Example: "Get ticket history on Zendesk"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
Google Sheets
SpreadsheetConnect Google Sheets to 133+ apps with Pluga and turn your work into a productive machine. Centralize data from several apps in a single spreadsheet, keep your reports updated in real time and use the spreadsheet as a bridge between the apps you already work with.
