Connect Zendesk with Microsoft Outlook
Connect Zendesk with Microsoft Outlook to scale and automate your operations.
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Automate Zendesk and Microsoft Outlook with Pluga integrations
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Zendesk and Microsoft Outlook
your way
Check out the available triggers and actions in the automation of apps Zendesk + Microsoft Outlook
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
New email with attachment(s)
For every new email with attachment(s) received in Microsoft Outlook
ID
Creation date
Receipt date
Sent date
Subject
Email preview
Email link
Content
Content (Text withou HTML)
Sender's name
Sender's email
Recipients' names
Recipients' emails
Names and Emails of the recipients
CC recipients' names
CC recipients' emails
CC recipients' names and emails
BCC recipients' names
BCC recipients' emails
BCC recipients' names and emails
Link to single file or zipped files
Name of the file that contains all the zipped email attachments
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
New email received in a folder
For each new received email in a Microsoft Outlook folder
Id
Creation date
Receipt date
Date the email was sent
Subject
Email Preview
Email link
Content
Content (text without HTML)
Sender's name
Sender's email
Recipients' names
Recipients' emails
Recipients' names and emails
Recipients' names in copy
Copied recipient emails
Recipients' names and emails in copy
Blind carbon copy recipient names
Blind copy recipient emails
Names and Emails of blind carbon copy recipients
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Create email
send an email through Microsoft Outlook
Recipient's Email Required
Subject Required
Message Type Required
Message Required
Attachments
CC
Bcc
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Boost this flow in your workflow
With Pluga, you connect Zendesk + Microsoft Outlook to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "For every new email with attachment(s) received in Microsoft Outlook".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step. Example: "Get ticket history on Zendesk"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
Microsoft Outlook
EmailConnect Microsoft Outlook to 133+ apps with Pluga and turn your work into a productive machine. Connect your inbox to your other apps and let your messages work for you: capture leads, fire personalized follow-ups and archive conversations automatically.
