Connect Zendesk with Microsoft Outlook
Unlock the superpowers of Zendesk + Microsoft Outlook and automate your tasks without having to write a single line of code.
Zendesk and Microsoft Outlook
your way
Check out the available triggers and actions in the automation of apps Zendesk + Microsoft Outlook
New created user
For each new user created on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
New created user
For each new user created on ZendeskTrigger
Name
Telephone
Location
User Tags
Creation date/time
User organization
New email with attachment(s)
For every new email with attachment(s) received in Microsoft OutlookHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
New email with attachment(s)
For every new email with attachment(s) received in Microsoft OutlookTrigger Premium
ID
Creation date
Receipt date
Sent date
Subject
Email preview
Email link
Content
Content (Text withou HTML)
Sender's name
Sender's email
Recipients' names
Recipients' emails
Names and Emails of the recipients
CC recipients' names
CC recipients' emails
CC recipients' names and emails
BCC recipients' names
BCC recipients' emails
BCC recipients' names and emails
Link to single file or zipped files
Name of the file that contains all the zipped email attachments
Ticket inserted into a view
When a new ticket is inserted in a certain view on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Ticket inserted into a view
When a new ticket is inserted in a certain view on ZendeskTrigger
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
New email received in a folder
For each new received email in a Microsoft Outlook folderHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
New email received in a folder
For each new received email in a Microsoft Outlook folderTrigger
Id
Creation date
Receipt date
Date the email was sent
Subject
Email Preview
Email link
Content
Content (text without HTML)
Sender's name
Sender's email
Recipients' names
Recipients' emails
Recipients' names and emails
Recipients' names in copy
Copied recipient emails
Recipients' names and emails in copy
Blind carbon copy recipient names
Blind copy recipient emails
Names and Emails of blind carbon copy recipients
Create ticket
create a ticket on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Create ticket
create a ticket on ZendeskAction
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Create email
send an email through Microsoft OutlookHow it works:
Whenever something happens on the source app
1.
All happening in a single automation! ✨
Create email
send an email through Microsoft OutlookAction
Recipient's Email Required
Subject Required
Message Type Required
Message Required
Attachments
CC
Bcc
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Automate Zendesk and Microsoft Outlook with Pluga integrations
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For each new user created on Zendesk, send an email through Microsoft Outlook
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How to integrate apps with Pluga?
Pluga allows you to integrate two or more apps in a simple, practical way without needing to type a single line of code. Here are the steps to automate your tasks and start focusing on what really matters.
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What is the automation trigger?
The trigger is the step that initiates automation. In the integration process, it is selected after choosing the source app. For example, if you choose Facebook Lead Ads as the source app, the trigger could be: For each response on an advertisement.
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What is an action within an automation?
The action serves as a response to the previously selected trigger. That is, it occurs once the trigger is activated. For example, in an automation between Facebook Lead Ads (source) and Google Sheets (destination), as soon as the trigger “For each response on an advertisement” is activated in the source app, the action “Add data to a new row on a spreadsheet” will be carried out in the destination app.
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How does information mapping work?
Information mapping is where you configure which captured information from the source app will be sent to each field in the destination app(s).
For example, in an automation between Facebook Lead Ads and Google Sheets, this step is where you will determine which contact information should fill in the spreadsheet fields.
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Is it possible to have more than one action?
With Pluga, you can create automations by integrating several apps at once. For example, you can integrate Facebook Lead Ads + Google Sheets + Slack, so when the trigger is activated, the first action is executed and a notification is sent via Slack.
Automate Zendesk + Microsoft Outlook
and say goodbye to manual (and tedious) tasks!
By connecting the apps you use through Pluga, you can automate various processes in your routine and have time for tasks that really matter. 
Zendesk
SupportZendesk is a customer support and service platform. This app provides features to manage support tickets, offer multichannel support, automate responses, and analyze support performance.
Integrations with Zendesk Visit Zendesk Microsoft Outlook
EmailMicrosoft Outlook is a Microsoft email service and one of the most popular in the world. It allows sending and receiving emails, managing contacts, calendars, and tasks.
Integrations with Microsoft Outlook Visit Microsoft Outlook