Connect Zendesk with Sympla
Unlock the superpowers of Zendesk + Sympla and automate your tasks without having to write a single line of code.
Zendesk and Sympla
your way
Check out the available triggers and actions in the automation of apps Zendesk + Sympla
New created user
For each new user created on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
New created user
For each new user created on ZendeskTrigger
Name
Telephone
Location
User Tags
Creation date/time
User organization
Created order
For each created order on SymplaHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Created order
For each created order on SymplaTrigger
Order identifier
Total order amount
Buyer's first name
Buyer's last name
Buyer's email
Event ID
Request Date
Order update date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Document No.
[Invoice] Document type
Transaction type
Full name of participants separated by comma
participant email separated by comma
Event's start date
Event's end date
Event name
Event's description
Event logo
Event URL
Event adress house name
Event adress street name
Event adress house number
Event adress house complement
Event adress neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
Refused order
For each new declined order on SymplaHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Refused order
For each new declined order on SymplaTrigger
Order identifier
Total order amount
Buyer's first name
Buyer's last name
Buyer's email
Event ID
Request Date
Order update date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Document No.
[Invoice] Document type
Transaction type
Event's start date
Event's end date
Event name
Event's description
Event logo
Event URL
Event adress house name
Event adress street name
Event adress house number
Event adress house complement
Event adress neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
Ticket inserted into a view
When a new ticket is inserted in a certain view on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Ticket inserted into a view
When a new ticket is inserted in a certain view on ZendeskTrigger
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Approved order
For each new approved order on SymplaHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Approved order
For each new approved order on SymplaTrigger
Order identifier
Total order amount
Buyer's first name
Buyer's last name
Buyer's email
Event ID
Request Date
Order update date
Order approval date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Customer name
[Invoice] Document No.
[Invoice] Document type
Transaction type
Full name of participants separated by comma
participant email separated by comma
Event's start date
Event's end date
Event name
Event's description
Event logo
Event URL
Event adress house name
Event adress street name
Event adress house number
Event adress house complement
Event adress neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
Expired order
For each new expired order on SymplaHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Expired order
For each new expired order on SymplaTrigger
Order identifier
Total order amount
Buyer's first name
Buyer's last name
Buyer's email
Event ID
Request Date
Order update date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Document No.
[Invoice] Document type
Transaction type
Event's start date
Event's end date
Event name
Event's description
Event logo
Event URL
Event adress house name
Event adress street name
Event adress house number
Event adress house complement
Event adress neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
Approved participant
For each new participant with “approved” status on a Sympla eventHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Approved participant
For each new participant with “approved” status on a Sympla eventTrigger
Participant identifier
Order Identifier
ID do evento
First name
Last name
Ticket name
Ticket number
Ticket price
Request Date
Order discount
Order update date
Order approval date
UTM source
UTM medium
UTM campaign
UTM term
UTM content
Cancelled/refunded order
For each new cancelled/refunded order on SymplaHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Cancelled/refunded order
For each new cancelled/refunded order on SymplaTrigger
Order identifier
Total order amount
Buyer's first name
Buyer's last name
Buyer's email
Event ID
Request Date
Order update date
Order status
Discount Code
[Invoice] Address: city
[Invoice] Address: state
[Invoice] Address: neighborhood
[Invoice] Address: street
[Invoice] Address: 2nd street
[Invoice] Address: no.
[Invoice] Address: Zip Code
[Invoice] Document No.
[Invoice] Document type
Transaction type
Full name of participants separated by comma
participant email separated by comma
Event's start date
Event's end date
Event name
Event's description
Event logo
Event URL
Event adress house name
Event adress street name
Event adress house number
Event adress house complement
Event adress neighbourhood
Event address city
Event address state code
Event address ZIP Code
Event address country
Event address latitude
Event address longitude
Participant check-in
When check-in for a participant is completed on a Sympla eventHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Participant check-in
When check-in for a participant is completed on a Sympla eventTrigger
Participant identifier
Order Identifier
First name
Last name
Ticket name
Ticket number
Ticket price
Create ticket
create a ticket on ZendeskHow it works:
Whenever something happens on the source app
All happening in a single automation! ✨
Create ticket
create a ticket on ZendeskAction
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
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Automate Zendesk and Sympla with Pluga integrations
Explore automation templates
For each new approved order on Sympla, create a ticket on Zendesk
EXPLORE For each created order on Sympla, create a ticket on Zendesk
EXPLORE For each new declined order on Sympla, create a ticket on Zendesk
EXPLORE For each new expired order on Sympla, create a ticket on Zendesk
EXPLORE For each new cancelled/refunded order on Sympla, create a ticket on Zendesk
EXPLORE When check-in for a participant is completed on a Sympla event, create a ticket on Zendesk
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How to integrate apps with Pluga?
Pluga allows you to integrate two or more apps in a simple, practical way without needing to type a single line of code. Here are the steps to automate your tasks and start focusing on what really matters.
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What is the automation trigger?
The trigger is the step that initiates automation. In the integration process, it is selected after choosing the source app. For example, if you choose Facebook Lead Ads as the source app, the trigger could be: For each response on an advertisement.
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What is an action within an automation?
The action serves as a response to the previously selected trigger. That is, it occurs once the trigger is activated. For example, in an automation between Facebook Lead Ads (source) and Google Sheets (destination), as soon as the trigger “For each response on an advertisement” is activated in the source app, the action “Add data to a new row on a spreadsheet” will be carried out in the destination app.
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How does information mapping work?
Information mapping is where you configure which captured information from the source app will be sent to each field in the destination app(s).
For example, in an automation between Facebook Lead Ads and Google Sheets, this step is where you will determine which contact information should fill in the spreadsheet fields.
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Is it possible to have more than one action?
With Pluga, you can create automations by integrating several apps at once. For example, you can integrate Facebook Lead Ads + Google Sheets + Slack, so when the trigger is activated, the first action is executed and a notification is sent via Slack.
Automate Zendesk + Sympla
and say goodbye to manual (and tedious) tasks!
By connecting the apps you use through Pluga, you can automate various processes in your routine and have time for tasks that really matter. 
Zendesk
SupportZendesk is a customer support and service platform. This app provides features to manage support tickets, offer multichannel support, automate responses, and analyze support performance.
Integrations with Zendesk Visit Zendesk Sympla
EventSympla is an event management and creation platform. The app offers solutions for organizing, selling tickets, managing participants, and promoting online and in-person events. It is one of the well-known platforms in the Brazilian market, reaching all types of events and audiences.
Integrations with Sympla Visit Sympla