Connect Mautic with Zendesk
Connect Mautic with Zendesk to scale and automate your operations.
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Automate Mautic and Zendesk with Pluga integrations
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Mautic and Zendesk
your way
Check out the available triggers and actions in the automation of apps Mautic + Zendesk
New form response
For each new form response on Mautic
Form submission ID
Form submission date
Date of submission of the form in 'yyyy-MM-dd HH:mm:ss' and in Time Zone America/São Paulo
Form name
Form Identification (ID)
Contact title
Contact name
Contact last name
Contact email
Contact cell phone
Contact phone
Contact fax
Contact points
Contact website
Contact address
Complementing the contact address
Contact city
Contact state
Contact country
Contact Zip Code
Company Name
Foursquare
Google+
Skype
company ID
Company's adress
Complement of the company address
Company email
Company phone
Company fax
Company city
state
Company country
Company Zip Code
The company's website
Number of employees
Company revenue
Company description
Area of activity of the company
Labels
Referrer URLs (utm tags), separated by commas
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Create or update contact
create/update a contact on Mautic
Email Required
Points
Tags
Name
Surname
Office
Telephone
Cell phone
Company
Contact title
Fax
Web site
Address
Address complement
City
state
Country
Zip Code
Company's adress
Complement of the company address
Company email
Company Telephone
Company fax
Company city
Company state
Country
Company Zip Code
Company website
Number of employees
Company revenue
Company description
Last active date
Foursquare
Google+
Skype
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Boost this flow in your workflow
With Pluga, you connect Mautic + Zendesk to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "For each new user created on Zendesk".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Mautic and what Pluga should run automatically at each step. Example: "create/update a contact on Mautic"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Mautic
MarketingConnect Mautic to 133+ apps with Pluga and turn your work into a productive machine. Capture leads from all your channels, place each contact in the flow that makes sense for them and keep your database status always current, automatically.
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
