Connect Pipefy with Zendesk
Connect Pipefy with Zendesk to scale and automate your operations.
Explore automation templates
Automate Pipefy and Zendesk with Pluga integrations
When a card is created on Pipefy, create a ticket on Zendesk
When a card is finalized on Pipefy, create a ticket on Zendesk
When a card is moved to a certain phase of a pipe on Pipefy, create a ticket on Zendesk
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Pipefy and Zendesk
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Check out the available triggers and actions in the automation of apps Pipefy + Zendesk
Created card
When a card is created on Pipefy
Name of card creator
Card creator email
Current phase name
Card expiration date
Title of the card
Name of users assigned to the card
Emails of users assigned to the card
Name of card tags
Card creation date
Card update date
Card update date in 'dd/mm/yyyy'
Card URL
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
Finished card
When a card is finalized on Pipefy
Name of card creator
Card creator email
Current phase name
Card expiration date
Title of the card
Name of users assigned to the card
Emails of users assigned to the card
Name of card tags
Card creation date
Card update date
Card update date in 'dd/mm/yyyy'
Card URL
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Moved card
When a card is moved to a certain phase of a pipe on Pipefy
Name of card creator
Card creator email
Current phase name
Card expiration date
Title of the card
Name of users assigned to the card
Emails of users assigned to the card
Name of card tags
Card creation date
Card update date
Card update date in 'dd/mm/yyyy'
URL do card
Create card
create a card on Pipefy
Card comment
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Create record in table
create a record on a table on Pipefy
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Boost this flow in your workflow
With Pluga, you connect Pipefy + Zendesk to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "When a card is finalized on Pipefy".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step. Example: "create a new ticket in Zendesk"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Pipefy
ProjectConnect Pipefy to 133+ apps with Pluga and turn your work into a productive machine. Create tasks and cards automatically from what happens in other systems, update statuses without opening app after app and keep your team aligned around the same place.
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
