Connect flwchat with Zendesk
Connect flwchat with Zendesk to scale and automate your operations.
Explore automation templates
Automate flwchat and Zendesk with Pluga integrations
Trusted by over 10.000 companies
flwchat and Zendesk
your way
Check out the available triggers and actions in the automation of apps flwchat + Zendesk
New card in panel
New card in panel in flwchat
Card ID
Title
Status
Panel ID
Panel name
Step name
Amount
Contact name
Contact phone number
Responsible user ID
Responsible user name
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Card moved to stage
Card moved to stage in flwchat
Card ID
Title
Status
Panel ID
Panel name
Previous stage ID
Previous stage name
Current stage ID
Current stage name
Amount
Contact name
Contact phone number
Responsible user ID
Responsible user name
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
Create card in panel
Create card in panel in flwchat
Panel Required
Stage Required
Card title Required
Contact phone
Amount
Owner
Description
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Send text message
Send text message in flwchat
Channel Required
Contact phone Required
Message Required
Assigned user
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Boost this flow in your workflow
With Pluga, you connect flwchat + Zendesk to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "New card in panel in flwchat".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step. Example: "create a new ticket in Zendesk"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
flwchat
CommunicationConnect flwchat to 134+ apps with Pluga and turn your work into a productive machine. Every move inside your apps can become a message to the customer or an alert to the team — in the right channel and with the right data.
Zendesk
SupportConnect Zendesk to 134+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
