Connect Gmail with Zendesk
Connect Gmail with Zendesk to scale and automate your operations.
Explore automation templates
Automate Gmail and Zendesk with Pluga integrations
When a new ticket is inserted in a certain view on Zendesk, send an email through Gmail
When a new ticket is inserted in a certain view on Zendesk, create a draft in Gmail
Send AI-personalized customer satisfaction surveys by email after each Zendesk support interaction
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Gmail and Zendesk
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Check out the available triggers and actions in the automation of apps Gmail + Zendesk
New email in a tab or label
For each new email received in a tab or a label in Gmail
Email ID
ID of the thread the email belongs to
Subheding
ID of the last email modification history record
Email in MIME type format text/plain
Email in MIME type format text/html
Email content in MIME type format text/html
Subject of the email
Sender: Name and email
Sender: Name
Sender: Email
Recipient: Names and emails
Recipient: Names
Recipient: Emails
Reply-To: name and e-mail address
Reply-To: name
Reply-To: e-mail address
Cc recipients: Names and emails
Cc recipients: Names
Cc recipients: Emails
Bcc recipients: Names and emails
Bcc recipients: Names
Bcc recipients: Emails
Internal creation date (format: YYYY-MM-DDTHH:mm.sssZ)
Internal creation date (format: DD-MM-AAAA HH:mm:ss)
Internal creation date (format: DD-MM-AAAA)
Internal creation hour (format: HH:mm:ss)
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
New email in a tab or label (with attachment)
For each new email with attachments received in a tab or a label in Gmail
Email ID
ID of the thread the email belongs to.
Subheding
ID of the last email modification history record
Email in MIME type format text/plain
Email in MIME type format text/html
Email content in MIME type format text/html
Subject of the email
Sender: Name and email
Sender: Name
Sender: Email
Recipient: Names and emails
Recipient: Names
Recipient: Emails
Reply-To: name and e-mail address
Reply-To: name
Reply-To: e-mail address
Cc recipients: Names and emails
Cc recipients: Names
Cc recipients: Emails
Bcc recipients: Names and emails
Bcc recipients: Names
Bcc recipients: Emails
Internal creation date (format: YYYY-MM-DDTHH:mm.sssZ)
Internal creation date (format: DD-MM-AAAA HH:mm:ss)
Internal creation date (format: DD-MM-AAAA)
Internal creation hour (format: HH:mm:ss)
Attachment link: Single file or zipped file
Email attachments: zipped folder name
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
Send email
send an email through Gmail
Subject Required
Message Type
Message Required
Attachments
Recipient Required
Sender Name
CC
Bcc
Reply to
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Create draft
create a draft in Gmail
Subject Required
Message type
Message Required
Attachments
To Required
Sender Name
Cc
Bcc
Reply to
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Search emails
Search emails in Gmail
Search mode
Search string
Search filters
Result limit
No records found?
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Boost this flow in your workflow
With Pluga, you connect Gmail + Zendesk to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "For each new email with attachments received in a tab or a label in Gmail".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Zendesk and what Pluga should run automatically at each step. Example: "create a new ticket in Zendesk"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Gmail
EmailConnect Gmail to 133+ apps with Pluga and turn your work into a productive machine. Connect your inbox to your other apps and let your messages work for you: capture leads, fire personalized follow-ups and archive conversations automatically.
Zendesk
SupportConnect Zendesk to 133+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
