Connect WhatsApp Business API with JivoChat

Connect WhatsApp Business API with JivoChat to scale and automate your operations.

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Automate WhatsApp Business API and JivoChat
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WhatsApp Business API and JivoChat
your way

Check out the available triggers and actions in the automation of apps WhatsApp Business API + JivoChat

Premium Trigger
WhatsApp Business API

New message notification

New message notification on WhatsApp Business API

Sender phone number (who sent the message)

Name of the contact who sent the message

Conversation ID

Timestamp of when the message was sent

Text content of the message

Internal Pluga URL to download the audio message

Message type: 'text' ou 'audio'

Trigger
JivoChat

Ended chat

For each finalized online chat on JivoChat

Widget ID

Visitor name

Visitor email

Visitor's telephone number

Number of visitor chats

URL of the page

Title of the page

Full UTM

UTM Campaign

Source UTM

Medium UTM

Content UTM

Chat review

Chat agent names

Chat agent emails

Department name

Chat messages

Chat messages (HTML)

Trigger
JivoChat

Offline Chat

For each conducted offline chat on JivoChat

Widget ID

Visitor name

Visitor email

Visitor's telephone number

Number of visitor chats

URL of the page

Title of the page

Full UTM

UTM Campaign

Source UTM

Medium UTM

Content UTM

Message

Premium Action
WhatsApp Business API

Send message by template

Send a message by template on WhatsApp Business API

Recipient's phone Required

Premium Action
WhatsApp Business API

Send text message

Send text message on WhatsApp Business API

Recipient's phone Required

Message Required

How to integrate WhatsApp Business API and JivoChat on Pluga

Boost this flow in your workflow

With Pluga, you connect WhatsApp Business API + JivoChat to build anything from the simplest integration to the most advanced flows, with several layers of logic.

  • Basic 1

    Pick the source app and the trigger

    Choose which app starts the automation and which event works as the trigger. For example, "For each finalized online chat on JivoChat".

  • Basic 2

    Set the destinations and the actions

    Select the apps that make up the flow with WhatsApp Business API and what Pluga should run automatically at each step. Example: "Send text message on WhatsApp Business API"

  • Basic 3

    Map the information

    Point out, visually, which data from the source app should fill in each field of the destination action.

  • Intermediate

    Only move forward when it makes sense

    Set "AND" or "OR" conditions so the automation only runs in the cases that matter

  • Intermediate

    Pause the flow for as long as you need

    Set the automation to wait minutes, hours or days and resume the next action on its own

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  • Intermediate

    Standardize data across apps

    Adjust dates, numbers and characters to the format the next app expects to receive

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  • Advanced

    Send data in several directions

    Route each piece of data down the right path within a single flow, according to specific conditions

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  • Advanced

    Add a code block

    Run JavaScript or Python in the middle of the automation to transform data before the next step

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  • Advanced

    Create loops

    Take lists of items, go through each row and run the same action for every one of them

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  • Advanced

    Use generative AI

    Send data to an AI assistant or agent and use the response in the next step

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  • Advanced

    Connect to (almost) any app

    Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga

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  • Advanced

    Requests to external APIs

    Query or send data to any external API inside your automation

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WhatsApp Business API

WhatsApp Business API

Communication

Connect WhatsApp Business API to 133+ apps with Pluga and turn your work into a productive machine. Every move inside your apps can become a message to the customer or an alert to the team — in the right channel and with the right data.

Integrations with WhatsApp Business API See more integrations with communication Visit WhatsApp Business API
JivoChat

JivoChat

Chatbot

Connect JivoChat to 133+ apps with Pluga and turn your work into a productive machine. Log every new contact, send conversation content to your CRM, your spreadsheets or your AI Agent, and fire automatic replies at the right moment.

Integrations with JivoChat See more integrations with chatbot Visit JivoChat

Frequently Asked Questions

  • By automating WhatsApp Business API with JivoChat on Pluga, you can automate various manual tasks that reduce productivity for those who perform them, while also avoiding human errors. The best part is that the process is simple and doesn’t require typing a single line of code.

  • On Pluga, you can make several automations for free with the free plan. Additionally, you have the option to try all the features for 7 days at no cost to create automations between WhatsApp Business API, JivoChat, and even other apps.

    We also offer three other plans, with prices ranging from $17 to $71 per month, which include premium automations and features, as well as a higher volume of events and automations. For companies with specific needs, we have the Enterprise plan, designed to offer customized solutions beyond the resources available in other plans.

    Check Pluga's pricing page for more details.