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How do companies use chatbot apps?
Popular, smart ways to automate your chatbot apps every day
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When someone sends a message on WhatsApp or the site chat, a reply goes out instantly with the information the person asked for. First contact happens at any hour, without depending on someone being available to type.
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With every new conversation started, the contact is created or updated in your database with name, phone, source channel and more. The history stays complete and the sales team finds the person without digging through the messaging app.
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Depending on the answer or the stage the person reaches in the conversation, the matching flow runs in the chatbot: sending material, qualifying, booking or handing off to a human. Every conversation follows the right path from the start.
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During the conversation, the information collected becomes variables, tags or filled-in fields on the contact record. Segmentation follows what the person actually answered, and the next messages land better tuned.
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When a chat conversation starts or ends, the content is sent to the channel where the team works: internal chat, email, CRM or spreadsheet. No request stays stuck in the messaging app and follow-up happens where the team already is.