Connect Kit de IA with Zendesk
Connect Kit de IA with Zendesk to scale and automate your operations.
Explore automation templates
Automate Kit de IA and Zendesk with Pluga integrations
Classify Zendesk tickets by support tier (L1, L2, or Finance) using the AI Toolkit and notify the appropriate Slack channel.
Send AI-personalized customer satisfaction surveys by email after each Zendesk support interaction
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Kit de IA and Zendesk
your way
Check out the available triggers and actions in the automation of apps Kit de IA + Zendesk
New created user
For each new user created on Zendesk
Name
Telephone
Location
User Tags
Creation date/time
User organization
Ticket inserted into a view
When a new ticket is inserted in a certain view on Zendesk
id
Type
Subject
Description
Priority
Status
Tags
Creation date
Creation time
Requestor Name
Applicant Email
Requesting telephone number
Requesting Location
Name Organization
Name of assignee
Summarize content
Condenses long texts into short versions (e.g., email summary)
- Turn long customer support transcripts into report-ready bullet points
- Condense open-ended feedback from evaluation forms
- Create concise versions of deal notes for team notifications
Model Required
Information to be summarized Required
Extract data
Extracts structured data from text (e.g., name, email, amount)
- Extract amounts, names, and dates from emails or text blocks
- Convert free-form messages into structured fields for your CRM, ERP, or spreadsheet
- Extract the scope, deadline, and budget from project briefing emails
Model Required
Text to be extracted Required
Fields to extract
Get ticket history
Get ticket history on Zendesk
Ticket ID Required
Translate content
Converts text between languages (e.g., EN to ZH)
- Translate support tickets received in another language
- Translate project briefs from international clients into your team's language
- Translate product descriptions for upload to international marketplaces
Model Required
Information to be translated Required
Source Language Required
Target Language Required
Create ticket
create a new ticket in Zendesk
subject Required
Applicant's name Required
Requestor's email Required
Applicant's telephone number
description Required
Ticket Tags
Assigned
Select type
Select priority
Select status
Classify content
Classifies texts into categories of the same scale (ex: hot, warm or cold lead)
- Separate leads by temperature (hot, warm, or cold) before sending them to your CRM
- Route support tickets by support level (L1, L2, or Finance)
- Segment form responses by interest profile
- Categorize NPS feedback as Promoter, Passive, or Detractor
Model Required
Information to be classified Required
Categories
Search Tickets
Search tickets on Zendesk
Search mode
Search filters
Search string
No tickets found?
Result limit
Boost this flow in your workflow
With Pluga, you connect Kit de IA + Zendesk to build anything from the simplest integration to the most advanced flows, with several layers of logic.
- Basic 1
Pick the source app and the trigger
Choose which app starts the automation and which event works as the trigger. For example, "For each new user created on Zendesk".
- Basic 2
Set the destinations and the actions
Select the apps that make up the flow with Kit de IA and what Pluga should run automatically at each step. Example: "Condenses long texts into short versions (e.g., email summary)"
- Basic 3
Map the information
Point out, visually, which data from the source app should fill in each field of the destination action.
- Intermediate
Only move forward when it makes sense
Set "AND" or "OR" conditions so the automation only runs in the cases that matter
- Intermediate
Pause the flow for as long as you need
Set the automation to wait minutes, hours or days and resume the next action on its own
- Intermediate
Standardize data across apps
Adjust dates, numbers and characters to the format the next app expects to receive
- Advanced
Send data in several directions
Route each piece of data down the right path within a single flow, according to specific conditions
- Advanced
Add a code block
Run JavaScript or Python in the middle of the automation to transform data before the next step
- Advanced
Create loops
Take lists of items, go through each row and run the same action for every one of them
- Advanced
Use generative AI
Send data to an AI assistant or agent and use the response in the next step
- Advanced
Connect to (almost) any app
Send and receive data through a dedicated URL, and connect to apps that are not integrated with Pluga
- Advanced
Requests to external APIs
Query or send data to any external API inside your automation
Kit de IA
AIConnect Kit de IA to 131+ apps with Pluga and turn your work into a productive machine. Classify messages, summarize long documents, translate content and extract structured data from any text inside the automation itself — then use the result to make your processes even leaner.
Zendesk
SupportConnect Zendesk to 131+ apps with Pluga and turn your work into a productive machine. Turn every ticket into a task for the team, register customer contacts automatically, keep each customer’s history up to date and notify your team at the right moment.
